Frequently asked questions
Product guidance, ordering, delivery and support—all in one place.
How can we help?
Where should I start?
Browse by category, ATK or RTK series, or contact our team for product information. Read the current product label before use.
How do I place an order?
Add products to your bag, enter the required contact and delivery details, accept the terms and returns policy, and complete the prepaid payment through Razorpay.
Which payment methods can I use?
All new orders are prepaid through Razorpay. Choose from the payment options shown in Razorpay checkout, such as UPI, cards or netbanking, subject to availability.
Is delivery free?
Yes. Delivery within India is free on all orders, with no minimum order value. Contact us to check serviceability or a delivery estimate for your PIN code.
How do I know my payment succeeded?
A verified successful payment leads to the thank-you page and a paid payment status. If payment remains pending, use Check payment status or contact us before making another payment.
How can I track my order?
Keep your private order link. It shows order progress, and courier details and tracking when added. Shipping updates are also sent to your order email address.
What if I do not receive an email?
Check your spam folder and verify the email address entered at checkout. Your private order page remains available. Contact our team with your order number if you need help.
What if a product is damaged or incorrect?
Keep the packaging and contact us promptly with your order number and photos where available. See Returns, cancellations & refunds for the process.
Can I get a personalised diet plan?
Visit aonefitness.in or contact our team to explore coaching. A store product or kit only includes services explicitly confirmed for that listing.