Returns, cancellations & refunds

If there is a problem with your order

Contact us if you receive a damaged, defective, incorrect, expired or incomplete product, or if an order is not delivered as agreed. We will investigate and arrange an appropriate replacement, return or refund. This policy does not limit rights provided by applicable consumer law.

How to report an issue

Please contact us within 14 days of receiving the parcel, with your order number, a description of the issue and photographs of the product and packaging where available. Keep the item and packaging while we review the request. This reporting window does not remove any statutory rights that apply after that period.

Change-of-mind returns

We do not ordinarily accept change-of-mind returns for food and supplement products after delivery, particularly where a seal has been broken or a product has been used. This does not exclude remedies for a defective, damaged or incorrectly supplied product.

Return arrangements

Contact us before sending anything back. We will explain the return process and arrange collection where possible. If we ask you to return an eligible faulty or incorrectly supplied item yourself, agree the courier arrangement with us first; reasonable agreed return courier costs will be reimbursed.

Cancellation requests

Contact us promptly with your order number if you wish to cancel. We will confirm whether the order can still be stopped before dispatch. A cancellation request is not complete until our team confirms it. If an approved cancellation concerns a payment already collected, we will arrange the applicable refund.

Refunds

Approved refunds for prepaid orders are returned to the original payment method through the payment provider. We will provide an update when the refund is initiated. The time for the credit to appear depends on the bank or payment provider. Changing an order status on the website does not itself move money or complete a refund.

Payment deducted but order still unpaid

Use Check payment status on your private order page. If the payment remains unresolved, contact us with your order number and payment reference before paying again. Do not share a card number, CVV, OTP or payment password.

Contact

Email: aonefitness247@gmail.com
Phone: +91 97 1234 7565
Address: G-01, Clifton Park, near Classic Sunny Complex, Shah-E-Alam Tolnaka, Ahmedabad – 380028, Gujarat, India.